Application form

This information will be used for account registration.

Company name
User information
  • Please enter a personal email address with a company domain.
    *Please refrain from using a group or departmental address.
    *Please refrain from using free email addresses such as Yahoo Mail, Gmail, etc.
    E.g.)[〇] taro_matsuura@matsuura.co.jp
    [×] manufacturing@matsuura.co.jp (Group address)
    [×] taro_matsuura@gmail.com (Free email address)
  • Matsuura will verify the user and machine information to confirm it matches our customer data. It may take several days in certain circumstances.
  • If a confirmation email does not arrive, please check your spam filter. If you do not receive it in several days of sending your application, please contact membership@matsuura.co.jp.
Machine serial number of your Matsuura machine

If there are multiple machines, please enter only one of them.

Please be sure to configure your mail to accept the following address:
webadmin@matsuura.co.jp
membership@matsuura.co.jp

Matsuura Membership Website Terms of Use

Please scroll down to read the eitire terms and check "Agree" at the bottom. Confirmation button will appear.

MyMatsuura Website Terms of Use

1. Agreement to Terms

(1) This Website (http://membership.matsuura.co.jp) (hereinafter referred to as the Website) is called MyMatsuura.  Any authorized user of the Website (hereinafter referred to as the User) is allowed to use the Website only when the User reads through and agrees with the entirety of these Terms of Use (hereinafter referred to as the Terms of Use).

(2) The Website is managed by Matsuura Machinery Corporation (hereinafter referred to as the Company).

(3) The Company shall reserve the right to update or make changes or modifications of the Terms of Use at any time without a prior notice.  Provided the changes are material, the Company will make a prior notice to let the User know the changes.

2. Services provided on the Website

The Website provides the following services:

(1) Viewing Moving Pictures:
The User is allowed to view moving pictures including but not limited to those showing the procedure of operation of each machine manufactured by the Company (hereinafter referred to as the Machine of the Company), the procedure of maintaining the Machine, and the procedure of machining and processing by using the Machine of the Company.  The User is not allowed to download the moving pictures.

(2) Uploading Comments:
The User is allowed to write and upload comments including but not limited to questions, suggestions, ideas, feedback and requests with regard to the moving picture which the User views.  The User's comments are open to the other users, so that the User is requested to pay careful attention to the Prohibited Activities stated below in the Terms of Use.  The User's comments will be used as references for the purpose of including but not limited to creation of video contents and improvement of the services.  The Company will not respond to the individual comments, in principle.

(3) Uploading Moving Pictures is NOT allowed:
The User is not allowed to upload any moving picture.

3. Authorized User of the Website

(1) Conditions of Use of the Website:
The User of the Website shall be a customer who has purchased the Machine of the Company and a representative thereof (hereinafter referred to as the Customer).

(2) Creation of User Account:
The Company will send a request form for accessing the Website to the Customer who has purchased the Machine of the Company and will provide the Customer with a user account to access the Website as the User.  The user account shall be given not to the Customer as a legal entity but to an individual of the Customer.  Any number of company directors and company employees of the Customer who has purchased the Machine of the Company are allowed to apply for user accounts of the Website.

(3) Management of User Account:
The User shall strictly manage and control information on the user account.  The Company will not be liable to any loss or damage arising from leakage of the user account or the User's any failure in management of the information on the user account.

(4) Suspension and Cancellation of User Account:
The Company shall reserve the right to suspend or cancel the user account of the User who has violated the Terms of Use.

4. Prohibited Activities

The User shall be prohibited from engaging in any of the following acts with respect to the use of the Website:

1) to perform any act which infringes or would infringe copyright, other intellectual property rights and other rights of the Company or any third party;
2) to perform any act which infringes or would infringe any credits, property rights and privacy rights of the Company or any third party;
3) to perform any act which defames or would defame the Company or any third party;
4) to perform any act which uses the Website by spoofing or impersonation as any third party;
5) to perform any act which shares, provides or transfers the User's right to use the Website to any third party without permission;
6) to perform any act which shares, provides or transfers any content provided on the Website to any third party without permission (including setting up a link to the content without permission);
7) to perform any act which modifies, falsifies, defaces or deletes information provided by the Company or by any third party (including comments uploaded by any third party on the Website);
8) to perform any act which causes or would cause troubles, detriment or disadvantages or damages to the Company or to any third party;
9) to perform any act which interferes with the operation and the management of the Website; and
10) to perform any act which is determined by the Company to be inappropriate.

5. Copyright and Other Intellectual Property Rights

(1) Copyright and relevant rights with regard to the Website and all information shown or displayed on the Website belongs to the Company or to licensors who grant the Company the rights to use.  The User shall be strictly prohibited from making any unauthorized use (including but not limited to duplication, reproduction, falsification, defacing, and distribution) of the Website and all the information without permission beyond the private use approved by the laws.

(2) The trademarks, the logos and the service marks used on the Website belong to the Company or to licensors who grant the Company the rights to use.  The User shall be strictly prohibited from making any unauthorized use of the trademarks, the logs and the service marks.

6. Disclaimer and Limitation of Liability

(1) The Company shall reserve the right to suspend or discontinue the operation and the management of the Website without any prior notice and shall also reserve the right to change or modify all or part of the information shown and displayed on the Website.

(2) The Company shall not, for any reason, be responsible or liable for any loss, damages, costs or expenses incurred by the User in connection with the User's using the Website or any content provided on the Website, in connection with the User's failing to use the Website due to come reason, or in connection with any comments, statements, remarks, unauthorized accesses, e-mails by any third parties (including any loss, damages, costs or expenses incurred by the User in connection with any trouble between or among Users).

(3) When any content provided on the Website infringes copyright or other intellectual property rights of any third party, the Company shall be liable to deal with the infringement but shall not, for any reason, be responsible or liable for any loss, damages, costs or expenses incurred by the User in connection with the infringement.

(4) When any comment or information uploaded by the User violates the Terms of Use, the Company shall reserve the right to delete the comment or the information without the User's consent.

7. Privacy Policy

The Company understands the importance of protecting the User's personal information.  The Company will appoint a person in charge of protection of the personal information and will endeavor to handle and protect the personal information in an appropriate manner in accordance with the following privacy policy.

Personal Information which the Company Collects

The Company shall acquire the User's personal information including the User's device, IP address and content browsing history when the User visits the Website and shall also acquire information from a request form provided by the User.  The information which the Company shall acquire from the request form includes the User's name, the name of the Customer (the name of a company, a firm or an organization which the User belongs to), the User's e-mail address, the country of the Customer, the trade of the Customer, the scale of the Customer's company, firm or organization, the model of the Machine owned by Customer, and the description of the Customer's business.  The personal information acquired from the request form will be integrated with the User's personal information which the Company has previously acquired and controlled.

Purpose of Use of Personal Information

The Company shall use the personal information for the following purposes and shall control and manage the personal information not to be used for any other purposes without the User's consent.

(1) collecting general data on the company, the firm or the organization which the User belongs to:

(2) conducting questionnaire surveys on the Machines of the Company and the services provided by the Company and other customer surveys;

(3) sharing information in the Company for improvement of sales of the Machines of the Company and the services provided by the Company;

(4) providing the User with information on the Machines of the Company and the services provided by the Company; and

(5) conducting market surveys on the Machines of the Company and the services provided by the Company and making development of products, services and businesses.

Sharing Personal Information

The Company shall share the personal information provided by the User among the following group companies:
Matsuura Europe GmbH (Germany)
Matsuura Machinery Ltd. (the UK)
Elliott-Matsuura Canada INC. (Canada)
Matsuura Machinery USA INC. (the USA)
Matsuura Machinery Corporation Shanghai Representative Office (People's Republic of China)

Provision to Third Party

The Company shall not provide the User's personal information to any third party without the User's prior consent.  Provided that this provision shall not apply if:

(1) the use of personal information is based on laws and regulations;

(2) the use of personal information is necessary for the protection of the life, body or property of an individual and it is difficult to obtain the consent of the User;

(3) the use of personal information is necessary for cooperating with a national government, a local government or a person or entity entrusted thereby in executing the affairs prescribed by laws and regulations and acquisition of the consent of the User may impede the execution of the affaires concerned; and

(4) the limited use of personal information is necessary for execution of business entrusted to a subcontractor.

Security Control of Personal Information

The Company shall continuously take necessary security measures both in the technical aspect and the organization aspect including illegal accesses prevention measures and antivirus measures against illegal accesses to the User's personal information or against the risk of loss, destruction, alteration or leakage of the User's personal information.

Request for Disclosure/ Correction/ Discontinuation of Use of Personal Information

When the User desires to disclose, correct, add or delete the entirety or part of the User's personal information or desires to discontinue the use of the User's personal information, please send a request to the following e-mail address:

Website Manager:  membership@matsuura.co.jp
The Company shall promptly respond to the request.

Access Log

When the User accesses the Website, information including but not limited to the domain name and the IP address of the User, the browser name, and the date and time of the access may be accumulated as an access log in a Web server of the Website.

Unauthorized Access

The Company shall appropriately activate firewall and take every possible measure to protect information in the Website and prevent illegal accesses from the outside to the Website.

8. Severability

In the event that any of the provisions of the Terms of Use proves to be invalid or illegal, that will not in any way affect, impair or invalidate any other provisions, and all other provisions of the Terms of Use will be in full force and effect.

9. No Waiver

A waiver of any claim, demand or right based on the breach of any provisions of the Term of Use shall not constitute a waiver of any other claims, demands or rights based on a subsequent breach of the same or any other provisions.

10. Governing Laws and Jurisdiction

The Term of Use shall be governed by and construed in accordance with the laws of Japan.  Any dispute arising out of the Term of Use shall be subject to the exclusive jurisdiction of the Tokyo District Court.